The worker's already in the system before the injury.

Same practitioner from first contact to return to work, history intact. Workforce health without the handovers.

A physiotherapist guiding a worker through a shoulder movement in a treatment room

A worker hurts their shoulder on a Monday. By Friday the claim is lodged.

By month three they have seen four practitioners, been passed between two systems, and told the same story four times.

Eighteen months earlier the same worker had four sessions with a physiotherapist ten minutes from home, paid for out of your wellbeing budget. That physiotherapist knows the shoulder. Nothing in either system was built to send the worker back there.

So the claim starts cold. Every handover resets the recovery, not just the paperwork, at the point where speed decides the outcome. The clinical work is mostly good. The problem is that none of it carries.

How many of your open claims have been through more than one practitioner?

62 weeks to 11

median time off work when the worker stays with one physiotherapist, against transfers between providers

Australian workers compensation research, 7,748 workers. Gray et al., Journal of Occupational Rehabilitation, 2024.

The relationship exists before the injury

Prevention and personal health run through the same network, so the clinical record and the practitioner relationship are already in place on day one of the claim.

Early intervention before the claim

A hand-raise pathway starts structured, governed support immediately, on employer-defined rules, before anything becomes formal.

Claims-aligned care without a system change

If a claim proceeds, claims workflows switch on inside the same platform. Continuity is preserved where clinically appropriate, and documentation follows scheme requirements.

In your industry

Strain and manual-handling injuries are routine on the floor, but the injured worker meets a new provider at the point of claim, cold, with no history. The continuity you lose there is the duration you pay for later.

Common questions

We already have injury management providers. Where does this sit?

Upstream of them. Rehabilitation providers are good at what they do, but they meet the worker for the first time at the point of injury, with no clinical history to work from. By then recovery is already a negotiation. We hold the relationship before that point, so the history is there when it is needed.

Do we have to change our claims workflow?

No. Avaana operates underneath it. We already run claims-aligned booking and reporting with EML. Your process stays, the resets go.

See how it fits your workforce

Return to work is won or lost in the first week. Everything after that is recovery of ground already given up.