Continuity and speed to care are the two levers that move workforce health and return to work outcomes. Here is the independent research, and separately, here is what our model has delivered against it.
Median 11 weeks off work with practitioner continuity, against 62 weeks where care transfers between providers.
Australian workers compensation research, 7,748 workers. Gray et al., Journal of Occupational Rehabilitation, 2024.
Intervention within 7 days: 8 weeks median disability. After 30 days or more: 34.7 weeks.
Mekonnen et al., BMC Public Health, 2025.
Workers compensation costs the Australian economy $28.6 billion a year.
Safe Work Australia.
Mental health claims: 17,600 serious claims in 2023-24, up 161 per cent over ten years. Median compensation $67,400, around four times a physical injury. Median time off 35.7 weeks.
16 days to 9
days from injury to first appointment. The gap that influences how long a claim runs.
15 days
off average claim duration
9 days
off average treatment duration
8.6 against 9.7
appointments per claim. The saving comes from workers needing fewer appointments.
Around 15%
less spent on treatment per claim
Source: EML partnership performance data, from continuous live operation of the Avaana model.
For safety leaders, evidenced early intervention. For HR, utilisation instead of shelfware. For injury management, shorter durations. For finance, a claims line that finally responds to management.
Same system, four scorecards.
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